Customer Success Specialist

Customer Success Specialist – Join one of Finland’s fastest-growing Fintech Scale-ups!

Job Title: Customer Success Specialist

Company: Zevoy Aktiebolag

Location: Erottaja, Helsinki, Finland (Hybrid: 3 days on-site)

Employment Type: Full-time, Permanent 

Language Requirements: Fluent in English, Finnish, and Swedish

About Zevoy

Zevoy is a fast-growing fintech company reshaping expense management with smart payment cards and cutting-edge financial solutions. Ranked among Finland’s top 100 fastest-growing companies, we help businesses save time and money by automating everything from receipt tracking to accounting integrations. 

The Role: Own the Customer Journey

As a Customer Success Specialist, you are the face of Zevoy for our clients. You will own the entire customer lifecycle—from the moment we onboard a new client, through activation to long-term growth. You aren't just support; you are a partner helping our clients transform their financial administration.

A Typical Day Includes:

• Onboarding: Scheduling and leading three client onboarding meetings to configure their Zevoy account, set up bookkeeping integrations, and ensure their first card orders are successful.
• Relationship Management: Hosting 1-2 meetings with existing clients to provide support, run Quarterly Business Reviews (QBRs), or discuss expanding their use of Zevoy.
• Upsell, growth & support: Identifying opportunities for upsells, monitoring account health to prevent churn, and acting as the "voice of the customer" to our product team (gathering and reporting client feedback onwards).

What We Expect From You

• Experience: 2+ years of work experience. While specific CSM experience is great, a background in customer service, client/account management, or sales is a significant plus.
• Languages: Fluency in English and Finnish. Swedish is a big plus in order to serve our diverse client base across different markets.
• Technical Aptitude: You are comfortable learning and explaining technical concepts, specifically how to configure accounting integrations.
• Mindset: You are social and proactive. You enjoy high-frequency interaction and enjoy spending time with our clients discussing different solutions.
• Education: A relevant degree in business (Bachelor’s or Master’s) from a school like Aalto, Hanken, Haaga-Helia or Arcada is highly valued.

Why Join Zevoy?

• A Finnish young, dynamic and growing company
• You will be responsible for key company metrics, including onboarding speed and account activation, that are key for our success
• Learn and develop in a fast growing fintech scaleup
• We are an international and professional team working with cutting edge solutions
• Work from our beautiful central Helsinki office 3 days a week, with flexibility for the rest.

Recruitment process

The application deadline is 5.2.2026, but we will fill the position as soon as the right candidate is found. We encourage you to apply early. Please reach out if you have any questions (melinda.holmen@zevoy.com / Head of HR). 

Join Zevoy and help us build the future of business spending!